Frequently Asked Questions (FAQ's)

Answers to common questions about Ergocraft products, shipping, and policies!

Shipping & Delivery

Q: How long does delivery take?

A: We offer standard UK delivery that takes 3-6 business days from the date your order is processed. This excludes weekends and bank holidays. Orders placed before 5:00 PM GMT are processed the same day, while orders after 5:00 PM are processed the next business day.

Q: What time do you process orders?

A: Our order processing cut-off time is 5:00 PM GMT. Orders placed before this time are processed same day. Orders placed after 5:00 PM GMT will be processed the next business day (Monday to Friday). We do not process orders on weekends or bank holidays.

Q: Do you ship internationally?

A: Currently, we only ship within the United Kingdom. International shipping may become available in the future.

Q: Which carriers do you use?

A: We use the following carriers for UK delivery: Royal Mail, DPD, and Evri. The carrier used depends on your location and product size.

Q: Can I track my order?

A: Yes! You'll receive a tracking number via email once your order ships. You can track your parcel using the links provided or visit our Track Your Order page for direct carrier links.

Q: Can I change my delivery address?

A: Please contact us as soon as possible if you need to change your delivery address. We may be able to modify it if your order hasn't shipped yet.

Email: info@ergocraft.co.uk
Phone: +447523999152

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return window from the date of purchase. Items must be unused and in original packaging. The buyer is responsible for return shipping costs. For full details, see our Return & Refund Policy

Q: How do I start a return?

A: Contact our support team to initiate a return. We'll provide you with return instructions and a label. Please don't send items back without contacting us first.

Phone: +447523999152
Email: info@ergocraft.co.uk

Q: How long does a refund take?

A: Refunds are processed within 10 business days of us receiving your returned item. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the credit to appear in your account.

Q: What condition do items need to be in for return?

A: Items must be:

• Unused and in resaleable condition
• In original packaging
• With all accessories and documentation included

Items showing signs of use, damage, or wear cannot be returned.

Products & Ordering

Q: Are your products genuine?

A: Yes, absolutely! We source all products from authorized suppliers. We only sell genuine, authentic items. We do not sell counterfeit or replica products.

Q: Do you offer product warranties?

A: Warranty information varies by product. Most of our office furniture comes with manufacturer warranties (typically 1-5 years depending on the item). Please check individual product pages for warranty details, or contact us for more information.

Q: What if my item arrives damaged?

A: If your item arrives damaged, please contact us immediately with photos of the damage. We'll arrange a replacement or refund at no additional cost to you. You have 14 days from delivery to report damage.

Phone: +447523999152
Email: info@ergocraft.co.uk

Q: Do you offer bulk orders or wholesale pricing?

A: For bulk or wholesale inquiries, please contact us directly. We may be able to offer special pricing for large orders.

Payment & Account

Q: What payment methods do you accept?

A: We accept:

• Credit and Debit Cards (Visa, Mastercard)
• PayPal
• Shop Pay
• Apple Pay
• Klarna
• Google Pay

Q: Is my payment information secure?

A: Yes! All payments are processed securely through Shopify Payments using industry-standard SSL encryption. Your payment information is never stored on our servers.

Q: Can I create an account?

A: Yes! You can create an account during checkout or contact us for a direct link. Having an account makes future purchases faster and allows you to track orders more easily.

Contact & Support

Q: How can I contact customer support?

A: You can reach our support team through:

• Phone: +447523999152
• Email: info@ergocraft.co.uk
• Contact Form: Visit our Contact Us page

Q: What are your customer service hours?

A: We're available Monday to Friday, 9:00 AM - 5:00 PM GMT. We're closed on weekends and bank holidays. We'll respond to emails as soon as possible during business hours.

Didn't Find Your Answer?

Contact us directly and we'll be happy to help!

Store name: Ergocraft
Phone: +447523999152
Email: info@ergocraft.co.uk
Address: 2 Langs Road, Armagh, County Armagh, BT60 1ET, United Kingdom
Office Hours: Monday to Friday between 9:00 am to 5:00 pm (GMT)

Company Registration Number : NI734008
Registered Name: ERGOCRAFTS LTD

Last Updated: November 2025